Customers get text updates at each stage (checked in, inspected, waiting on approval, parts ordered, ready). The digital inspection with photos goes out by text, and AI writes the explanation in plain English so the service advisor spends less time on the phone.
Typical goal: fewer 'is my car ready?' calls, and faster approvals because customers can see the photos and understand why the work matters.
Replace the {placeholders} with your own details.
Rewrite these technician notes for a customer with no car knowledge. For each item: what we found (one sentence), why it matters (one sentence), and priority: 'Safety, recommend today', 'Recommended soon', or 'Monitor'. Keep the tech's findings exactly as stated. Don't add problems, don't exaggerate, no scare words. Vehicle: {year make model}, {mileage} miles. Notes: {{tech_notes}}Last reviewed October 15, 2026. Tool names and features change; check vendor docs before you build.
When a call goes unanswered, the caller gets a text within a minute ('Sorry we missed you, this is {Company}. What can we help with?'). An AI assistant handles the first few replies, asks for the job details, and gives the lead to a person or a booking link.
Plumbing · HVAC · Home Services · Contractors & Remodelers · Auto Repair · low complexity
When a job is marked complete and paid, the customer gets a short text (and email backup) asking for a Google review with a direct link. Unhappy responses go to the owner privately so they can fix things. Every customer gets the same request, as Google's policy requires.
HVAC · Plumbing · Home Services · Dental · Auto Repair · Contractors & Remodelers · Med Spas & Salons · low complexity
New Google reviews are pulled automatically. AI drafts a specific reply in the owner's voice, mentioning details from the review, and sends it to the owner by email or Slack to approve, edit or reject. Approved replies are posted to Google Business Profile.
Restaurants · Dental · HVAC · Home Services · Auto Repair · Med Spas & Salons · Contractors & Remodelers · medium complexity