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Queen City Agents

Maintenance plan renewals and seasonal tune-up campaigns

What it does

Before spring cooling and fall heating seasons, the system finds members due for a tune-up and customers whose plans are about to expire. It sends personalized texts and emails with self-booking, and an AI assistant handles replies and rescheduling.

Tools used

  • ServiceTitan (Memberships, Marketing Pro) or Housecall Pro (service plans)
  • GoHighLevel or Klaviyo-style sequences via Zapier
  • Twilio
  • OpenAI API or Claude (reply handling)

Expected outcome · Typical goal

Typical goal: fill the shoulder-season schedule with tune-ups and keep membership renewals from lapsing quietly.

Setup notes

  1. Pull the list straight from the field service software so plan status is always current.
  2. Run campaigns in March-April and September-October, timed to Charlotte's seasons.
  3. Offer two or three specific time slots in the message, not just a link.
  4. Track renewals and booked tune-ups per campaign. That number makes it easy to justify running it every year.

Prompt / agent config

Replace the {placeholders} with your own details.

Write a 2-message SMS sequence from {Company} to {first name}, a {plan name} member at {street name only} in {town}. Their {spring cooling / fall heating} tune-up is due and their plan {renews on {date} / is current}. Msg 1: friendly reminder, offer {slot 1} or {slot 2}, or book at {link}. Msg 2 (4 days later): short nudge mentioning one plan benefit ({priority service / no overtime fees}). Under 220 characters each, no hype.

Last reviewed October 15, 2026. Tool names and features change; check vendor docs before you build.

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One practical AI use case a month, for Charlotte-area businesses.